Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. We apologise for any inconvenience this may cause.
Mobile Menu
£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

Our most frequently asked questions

I have a problem with my Broadband, what should I do?

How do I set up my router?

Our new-look bill

What mobile handsets do you offer?

How can I pay my bills?

How can I test the speed of my broadband connection?

I have a problem with my Home Phone, what should I do?

What do I need to do if I'm moving home?

What wireless routers are available?

How do I log into my emails?

Browse by category

It couldn't be easier to switch as we take care of everything for you!

Get a quote