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Frequently Asked Questions

Top category questions: CashBack / CashBack card

Where can I use my CashBack card?

Why's my CashBack card been declined?

Can I have a refund of my CashBack card balance?

How do I update my payment details to top-up my CashBack card?

How do I top-up my CashBack card?

How do I get 3% CashBack on my fuel at Sainsbury’s?

How do I top-up my CashBack card using a different card?

What are the minimum and maximum top-up and balance amounts on my Visa CashBack card?

Can I use my CashBack card when I'm abroad?

What should I do if my CashBack card is lost or stolen?

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