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Frequently Asked Questions

Top category questions: Energy / Prepayment

I have a problem with my prepayment meter, what should I do?

I have a prepayment smart meter, can I still switch to you?

How do I take a meter reading from my prepayment meter?

What do the screens on my gas prepayment meter mean?

I've lost my prepayment key or card, can you send me a new one?

What do the screens on my electricity prepayment meter mean?

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