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Frequently Asked Questions

Top category questions: Energy / Tariff Information and Additional Services

What's an Economy 7 or an Economy 10 (White Heat or Heatwise) meter?

What happens if my Feed-In Tariff (FIT) company has gone bust?

Introduction to smart meters

What's the Feed-In Tariff (FIT) scheme?

What's the daily standing charge?

Why didn't I receive a Feed-In Tariff (FIT) payment on my bill?

What's a Tariff Information Label (TIL)?

What happens to my Feed-In Tariff (FIT) payments if I change suppliers?

I've added more solar panels to my FIT system, should I let you know?

I've been charged a exit fees for energy, what is this?

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