Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. We apologise for any inconvenience this may cause.
£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

Top category questions: Phone and Broadband / Broadband Speeds

How can I test the speed of my broadband connection?

What's the Broadband Speeds Code of Practice?