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Frequently Asked Questions

What's a Tariff Information Label (TIL)?

The Tariff Information Label (TIL) on your bill shows information that's specific to you and includes:

  • What your tariff is called.
  • How you pay for your energy.
  • The date the tariff ends (if any).
  • The date the price is guaranteed until (if applicable).
  • Any exit fees to end the tariff early (if any).

All our TILs can be found here.

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