Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. We apologise for any inconvenience this may cause.
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Frequently Asked Questions

Can I manage my account online?

The Clubhouse is a great way to manage your account online.

You can submit meter readings, view your bills, top-up your CashBack card, check your mobile usage and much more.

It’s quick and easy to sign up to our Clubhouse – all you’ll need is your Utility Warehouse membership number, the details of your bank account (if you pay by direct debit), or your date of birth, so we can verify your account when you register.

Once you’ve registered, you’ll only need your membership number and your password whenever you next log in.

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