Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit where online help is available. We apologise for any inconvenience this may cause.
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Frequently Asked Questions

Why can't I make a call on Budget Control?

Budget Control puts you in complete control of your monthly bill.

This means that if you wanted to call a chargeable number, you won't be able to unless you've topped your balance up.

If you have no balance on your mobile, you'll only be able to call numbers that are included in your price plan.

You can check your balance and top-up your mobile any time in the 'Mobile' section of our Clubhouse or by dialling 150 from your handset. To log in or sign up for our Clubhouse click here

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