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Frequently Asked Questions

How do I access my voicemail when I'm abroad?

Outside the UK and the EU / EEA you’ll incur roaming charges when someone leaves you a voicemail message and you’ll also be charged for listening to them. So if it’s not essential that you receive voicemail whilst you’re away, we recommend you turn it off before you leave.

You can turn off your voicemail by cancelling the call diverts from your handset. This is easy to do – follow our guide here.

If you need to leave your voicemail box on, make sure you’ve set up your voicemail PIN before you travel. You'll need to dial+447953222222 when your away, as dialling 222 may not work.

You’ll need to enter your PIN to retrieve your messages.

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