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Frequently Asked Questions

How do I reset network settings on my iPhone?

To perform a network reset on your iPhone, please follow the these steps:

  1. Go to Settings
  2. Then select General
  3. Scroll all the way to the bottom of the menu and select Reset - only WiFi settings will be lost
  4. Now select Reset network settings
  5. Enter your own security key if asked - the same one you used to unlock the handset
  6. The handset will restart

If you're still having problems with your mobile service, please contact us and we'll be able to help.

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