Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit where online help is available. We apologise for any inconvenience this may cause.
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Frequently Asked Questions

I have a problem with my mobile, what should I do?

Before reporting a fault on your Mobile, we recommend that you carry out some checks. This may help resolve the problem without needing to contact us.

What problem are you experiencing?

I need help setting up my mobile
I'm having problems with signal
My voicemail isn't working
I can't make or receive calls
My phone won't charge
My phone won't turn on
I can't access the internet on my mobile

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