Our promise to you
We promise to investigate your complaint fully and provide you with a resolution in a timely manner.
- provide you with an apology
- give you a full explanation
- take appropriate actions to put things right
- arrange compensation in appropriate circumstances
If at any point during the complaints handling procedure you are unhappy with how your complaint is being handled, you may request for
your complaint to undergo an internal review. You can also find free, independent advice by contacting the Citizens Advice consumer
service anytime during the complaint process.