Important information about contacting us during the coronavirus outbreak. We’re currently operating with a reduced number of customer service advisors, many of whom are now working from home. We ask that you hold off trying to contact us for the time being, unless your query is urgent. Click here for more information.
£Take the CashBack Challenge

Who to call in an energy emergency

Electrical emergency?

Got a power cut?

Call 105 -
Free, 24 hours a day, 7 days a week

Or call your electricity network operator direct. It's their responsibility to keep your electrical supply safe. Use the search box below to find their number.

Find your Electricity network operator

Your electricity provider:

Gas emergency?

Smell gas? Think you might have a gas escape? Concerned an appliance is leaking carbon monoxide?

Call 0800 111 999 now -
Free, 24 hours a day, 7 days a week

You won't be charged for them coming to check a leak, making it safe, or repairing your meter.

Read about carbon monoxide safety.

Next, do:

  • Do open all windows and doors to get rid of the gas.
  • Do turn the gas off if you’ve left it on, or the pilot light has gone out.
  • Do turn the main gas tap to 'OFF'. (Your supply is off when the ridged line on the spindle is across the pipe.)

Make sure you don't:

  • Don't turn any electricity switches on and off, including door bells (you can still use your telephone to call the emergency number).
  • Don't smoke, or use matches, or naked flames.
  • Don't leave it to someone else to call - you could be putting yourself or others at risk. If in doubt, phone the National Gas Emergency Service number on 0800 111 999.

Back to contact page.