Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit where online help is available. We apologise for any inconvenience this may cause.
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Energy emergency?

Had a power cut? Can you smell gas, or think you might have a gas leak? Worried one of your appliances is leaking poisonous carbon monoxide?

Click 'Emergency contact numbers' to see who to call.