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Frequently Asked Questions

How do I make a Double the Difference Price Promise claim?

Our Price Promise is available if you're a Double Gold member taking Home Phone, Broadband, Mobile and our Energy (excluding prepayment meters) services.

To make a claim, all you need to do is send us a copy of the bills from each of your previous suppliers, covering a period of at least three months before the date the services switched to us.

You can email scanned copies of the bills to - or post them to us at:

Utility Warehouse
Member Services
508 Edgware Road

Once we've processed the claim (generally within eight weeks of receipt), you'll be given a choice of high street retailers and we'll round the claim up to the nearest £10.

For full terms and conditions, click here.

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