Important information about contacting us during the coronavirus outbreak. We’re currently operating with a reduced number of customer service advisors, many of whom are now working from home. We ask that you hold off trying to contact us for the time being, unless your query is urgent. Click here for more information.
£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

What's the Double the Difference Price Promise?

When you become a Double Gold member of our Discount Club, we're so confident that you’ll save money overall, compared with your current suppliers, that we'll give you back ‘Double the Difference’ if you don’t!

To benefit from this offer, you need to switch both your energy services to us, unless you don't have mains gas supply at your property (this offer doesn't include prepayment meters).

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.