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Frequently Asked Questions

How do I make an Early Termination Fee claim?

To claim for an Early Termination Fee refund, just send us a copy of the bill from your previous provider that shows the specific Early Termination Fee charge; we’ll then be able to credit this amount back.

If you’re claiming for more than one charge, make sure you have copies of all the relevant bills, and send them together.

You can email scanned copies of the bill to or post them us at:

Utility Warehouse
Member Services
508 Edgware Road

Once we've processed your claim (generally within eight weeks of receipt), we'll credit your Utility Warehouse account for the charges you've incurred, up to a maximum of £200. 
You’ll need to continue to take your Home Phone, Broadband, and Mobile services with us for the next 12 months, starting from the date the credit is applied. If any of these services end during the 12 month period, you’ll have to repay this credit.  

Click here for full Terms and Conditions.

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