Important information about contacting us during the coronavirus outbreak. We’re currently operating with a reduced number of customer service advisors, many of whom are now working from home. We ask that you hold off trying to contact us for the time being, unless your query is urgent. Click here for more information.
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Frequently Asked Questions

Top category questions: Billing and payments / Account Management

What are your opening hours?

Can I manage my account online?

How do I cancel my services in my cooling off period?

How do I update my contact details?

How do I change the name on my account?

What should I do when the account holder has passed away?

Are calls to you free?

What services are available to members with disabilities or for those in vulnerable situations?

Where can I find your membership booklet and tariff guide?

Can I discuss my complaint in person?

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