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Frequently Asked Questions

What do I do if I've forgotten my CashBack card PIN number?

If you've got our Visa CashBack card, you can send a PIN reminder to yourself by text. You just need to log into the Clubhouse, click on CashBack card and select Retrieve PIN.

If you've got our Mastercard CashBack card, please contact us on 0333 777 0 777 and we can go through resetting your PIN.

If you need to rest your PIN when we're closed, please call our automated line on 0333 777 7563.

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