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Frequently Asked Questions

What do I do if I've forgotten my CashBack card PIN number?

If you have our Visa CashBack card you can reset your PIN by logging in to the Clubhouse selecting CashBack card and then 'Retrieve PIN' and we'll send you an SMS PIN reminder.

If you have our Mastercard CashBack card and have forgotten your PIN, please contact us on 0333 777 0 777.

We'll provide you with a four digit reset code, that you use to get a PIN reminder. If you call outside of our opening hours, you'll still be able to reset your PIN by calling 0333 777 7563.

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