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Frequently Asked Questions

Why have I received a Visa CashBack card?

On 14th September new European regulations called PSD2 (Payment Service Directive 2) come into effect. They're designed to help protect you and your personal data by introducing new payment security standards, along with a host of other improvements. This is an industry-wide change so you may also hear from your bank, buildings society or any other financial service you use about these changes.

To meet these requirements, we're moving members who hold a Mastercard CashBack card across to our new Visa service. To make this as hassle-free as possible we'll automatically transfer things like any auto top-ups you have in place to your new Visa card, so all you need to do is activate the new Visa card once you receive it.

You'll also benefit from:

  • Increased online payment security, powered by a technology called 3DSecure, keeping your money safer from fraudsters.
  • 1% CashBack on most purchases (capped at £10 CashBack a month) on top of unlimited CashBack with our partners.
  • Contactless payment technology.
  • Five free top-ups a month.

And much more...

You can activate your CashBack card in the Clubhouse

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