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Frequently Asked Questions

How do I top-up my CashBack card?

There are two ways you can top-up:

  1. By calling our automated top up line on 0333 777 7563
  2. In the Clubhouse or on the Member App - you can also change your type of top-up here,

You can choose from:

  • fixed monthly top up - where you can choose a set amount to top-up on the same day of every month; or
  • low balance top up - where every time your card balance reaches a set amount, it automatically tops-up.

Or, you can set up a standing order at your bank using our bank details:

Account number: 93836746
Sort Code: 20-00-00
Payment Reference: your eight digit CashBack account number

Topping up using a debit card costs 35p per top-up, and credit card top-ups are charged at 2% of the top-up amount.

Top ups made through the Clubhouse or Clubhouse app are instant, it can take a few working days for a standing order top up to credit your card.

If you're having trouble topping up your card, please give us a call.

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