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Frequently Asked Questions

What's a Tariff Information Label (TIL)?

The Tariff Information Label (TIL) on your bill shows information that's specific to you and includes:

  • what your tariff is called
  • how you pay for your energy
  • the date the tariff ends (if any)
  • the date the price is guaranteed until (if applicable)
  • any exit fees to end the tariff early (if any)

All our TILs can be found here.

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