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Frequently Asked Questions

What documents do I need to provide with my Warm Home Discount application?

Our Benefits Team may ask you to provide proof of the benefits that you're receiving. You only need to send this in if we request it. If you're unsure whether you have been asked or not, contact us and we'll check for you. We'll also be able to tell you the address to send the benefit documentation to (it's not sent to our main Head Office address).

If we ask you to provide documents but you don't send them, you'll not receive the rebate, so please reply to the letter if you receive one.

If you have any more questions about the Warm Home Discount scheme, please just contact us.

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