Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit where online help is available. We apologise for any inconvenience this may cause.
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Frequently Asked Questions

How do I add a meter reading?

With a smart meter, your meter readings are sent to us automatically. Book your smart meter installation today in the Clubhouse

You can give us your meter reading at any time by logging into the Clubhouse, on the Clubhouse App or by calling our automated meter reading line on 0333 777 0 999.

If you're asked for your reference number, you'll find this on your bill.

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