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Frequently Asked Questions

What's an annual energy statement?

If you've got a prepayment meter, we'll let you know how much much energy you've used over the last 12 months.

Other information included in our annual statements are:

  • The name of the tariff you're on
  • The estimated cost for the next year
  • Our terms and conditions

We'll send your annual energy statement attached in an email every 12 months.

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