£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

My property is no longer empty, do I need to let you know?

If you've previously told us that no-one is living at your property but the situation has now changed, please contact us to let us know.  We'll change your account to make sure we're billing you correctly for your energy usage.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.