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Frequently Asked Questions

Price change notification

  • Our electricity prices will be going up on average of 10.8%
  • Gas prices are frozen until this summer

If you're on our Value tariff, your new electricity price will start from 15th April 2017 and you’ll see it from your May bill.

If you're on our Gold or Double Gold tariff, your new electricity price will start from 1st May 2017 and you’ll see it from your June bill.

Can I switch away from you?
Why am I going to be charged for a paper bill?
Why are you cancelling Avios?
Why has the price I pay for my electricity gone up?
What will happen to my Electricity Budget Plan payments?
Can I change to a cheaper tariff?
How can I save energy?
What can I do if I’m struggling to pay?
Why has my line rental gone up?
How has my extra benefit changed?

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