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Frequently Asked Questions

How is my energy cost worked out?

We use meter readings to calculate how much energy you’ve used for the previous month. These will have been provided by you, read by one of our engineers, or estimated by us. You may even see a combination of all three. Your total energy usage is added to your monthly standing charge to give your total energy cost for the month.

We've put together a handy video which explains this in more detail.

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