£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

What's energy theft?

Energy theft is when someone has tampered with a meter so it doesn't record how much electricity or gas is being used, or they try to bypass the meter completely.
 
Tampering with gas and electricity supplies is a massive risk to innocent people and can cause serious damage to properties.
 
If you're aware or suspect energy theft, you can report it anonymously by calling the Crimestoppers stayenergysafe line on 0800 023 2 777 or by filling out the anonymous online form.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.