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Frequently Asked Questions

Why have you estimated my bill?

Our bills (even if you're on a Budget Plan) will show your usage for the whole of the previous calendar month. That means that, if you supply a meter reading on the 15th of the month, it'll appear on your bill but we'll use it to estimate your usage up to the last day of the month. Remember, if you give a meter reading on the 1st of the month, it won't show on your bill until the following month.

If you want to give a reading, it's quick and easy to do inside our Clubhouse or our app.

We've created the video below to explain estimated readings.

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