Important information about contacting us during the coronavirus outbreak. We’re currently operating with a reduced number of customer service advisors, many of whom are now working from home. We ask that you hold off trying to contact us for the time being, unless your query is urgent. Click here for more information.
£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

How will I receive Feed-In Tariff (FIT) payments?

You'll need to provide us with a Feed-In Tariff (FIT) meter reading each month.  We'll use this to make a FIT payment on the following month's bill.

You can find out the FIT tariff rates here.

The FIT payment will be offset against the bill amount, with any remaining credit refunded by direct debit on the last or first working day of the month (the date that payment is usually due).

Don't forget to give us a meter reading, as we can't pay you if we don't receive this.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.