£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

How do I top-up my prepayment meter?

You can top up your prepayment meter with a key (electricity) and a card (gas).

Simply take your key/card to any Paypoint, Payzone or Post Office to top up your meter.

When you're back home, you'll need to put the key/card into the meter and this will load the balance.

Just to let you know, there's a door-step scam where criminals use cloned electricity keys to top up credit illegally. This means you'll pay twice, firstly to the criminal and then to your energy supplier. Never buy energy from someone who comes to your door. Energy companies never sell electricity in this way.

If you have any questions about this, please just contact us and we'll run through this with you.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.