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Frequently Asked Questions

Do I have to give a meter reading every month?

We'd be happy to receive meter readings from you every month but, as a minimum, we recommend you give one to us at least every three months. The more meter readings we get, the more accurate your bills will be.

You can give us your meter reading at any time in the Clubhouse, you'll just need to click on Meter Reading. Using our Member App or by calling our automated meter reading line on 0333 777 0 999.

You can also set up a meter reading reminder in the Meter Reading section of the Clubhouse, it's at the bottom of the page. We'll email you to ask for your meter reading, so you don't forget!

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