£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

Can someone come and read my meter?

We try and read your meters every six months.  If you'd like to have your meter read before it's due, we can send a meter reader to your home. An appointment costs £15 per meter and the charge will be added to the following month's bill.

If you'd like to arrange an appointment, just contact us and we'll book this for you.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.