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Frequently Asked Questions

How do I take a meter reading from my prepayment meter?

Gas:

If your gas meter has dials, please note the numbers in black.

If you've got a gas meter with an LED screen, you can take your reading by pressing the red A button to scroll to the meter index screen. There are only three screens to flick through.

Electricity:

To read your meter, press the blue button until you get to screen H and note your reading.

If your meter also displays screens J and L (for two and three rate meters), please also take a note of these readings.

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