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Frequently Asked Questions

Why are the meter readings I gave not showing on my bill?

Our energy bills are sent monthly in arrears, which means whenever you send us a meter reading, it'll show on your following month's bill.

If you gave us a reading that hasn't appeared on your next bill, it may be that we wanted to check it first to make sure it's correct. This usually happens if you give a reading that's much higher or lower than we expected and we'll write to you and ask you to check this before we use it on your account.

If you're unsure why a meter reading isn't showing on your bill, just contact us and we'll go through this with you.

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