£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

Will you replace both gas and electricity meters with smart meters?

If you've got both gas and electricity (dual fuel) with us, then we'll change both meters for you. 

If you've only got the electricity with us, and gas with another supplier, we'll change the meter we supply and your other supplier will be in touch to change your other meter.

We can’t currently replace your meter if you only take gas with us.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.