Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. We apologise for any inconvenience this may cause.
£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

Is the information from my smart meter sent securely?

We'll always look after your meter information. With smart meters, we stick strictly to the industry guidelines about what information we can collect from your meter and how often we do so. We take data security very seriously and there are strict security requirements safeguarding smart meter data that all suppliers must adhere to.

Smart meters deliver your meter readings to Utility Warehouse using a dedicated and secure wireless network, not the internet, so your meter readings are kept safe and secure from external threats.

Smart meters have been designed with top cybersecurity experts which include the government and GCHQ, to ensure security best practice, so you can be safe in the knowledge that your smart meter data is safe.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.