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Frequently Asked Questions

How often will my meter readings be sent from my smart meter?

When your smart meters are installed, we'll set it to send us your meter readings daily (basic). If you'd like, you can change this to half hourly (enhanced) or monthly (basic).

If you'd like to take a reading yourelf, just press the 9 button and it'll be the first number shown on the screen.

We won't share any of your energy usage information with anyone else without your consent.

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