£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

Do I have to have a smart meter?

The government wants all homes to have smart meters by the end of 2020 because they believe this will bring the UK energy system up to date.

We've started our roll-out of smart meters because there's many benefits in having smart meters installed.

If you'd like to opt out of having one, you'll just need to complete this online form (you'll need to be logged into the Clubhouse) or give us a call.

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.