Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. We apologise for any inconvenience this may cause.
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Frequently Asked Questions

I have a prepayment smart meter, can I still switch to you?

We can switch the service over to us but we'll have to change the settings on the meter to 'credit mode' first.

This means that you won't be able to pay-as-you-go for your energy and we'll send you monthly bills instead.

If you'd like to do this, just contact us and we'll arrange this for you.

 

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