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Frequently Asked Questions

How do I take a reading on my smart meter?

Your smart meter automatically sends us your meter readings - so you don't have to!

If you'd like to take a reading from your smart meter, it's really straightforward.

Both gas and electricity meters have a numerical keypad and here's what you do to take the reading:

Gas:

  • press 9 on your gas meter keypad
  • VOLUME will show on your gas smart meter screen
  • You'll see six digits (e.g. 01234) followed by m3 at the bottom right of the screen
  • This is your latest reading

Don't worry if you miss your meter reading, you just need to wait a few seconds for the screen to go blank and press 9 to start again.

Electricity:

  • press 6 on the keypad
  • Your electricity smart meter will show +IMP R01+
  • You'll see eight digits (e.g. 0001234.5) followed by kWh at the bottom right of the screen
  • This is your latest reading - you only need to give the first seven digits
  • If you're on an Economy 7 tariff, +IMP R02+

Don't worry if you miss your meter reading, you just need to wait a few seconds for the screen to go blank and press 6 to start again.

If you'd like to submit a reading yourself, you can:

You can also take a look at our guide to using your smart meter, by clicking here.

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