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Frequently Asked Questions

What's 'emergency credit?'

Emergency credit of £5 is available on your prepayment meter just in case you can't top up.

To access your emergency credit, you should insert your payment key into the meter.

You'll have to pay back the emergency credit the next time you top up the meter and any remaining money will then be added as credit. If you use all of the emergency credit, you'll need to fully repay it before the electricity supply is turned back on.

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