Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit where online help is available. We apologise for any inconvenience this may cause.
£Take the CashBack Challenge

Help and support

Let us help you find what you're looking for

Frequently Asked Questions

What should I do when the account holder has passed away?

We have a dedicated team to help and support you through this difficult time.

We'll do all we can to make the process as easy and simple as possible. 

Please contact us on 0333 777 0 777 select any service from Gas, Electricity, HomePhone and Broadband and ask to speak to our Bereavement Support team or email us at .

Was this answer helpful?

The content on our site is provided for general information only. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.