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Frequently Asked Questions

When do I need to pay my bill?

Direct debit payments are taken on either the first or last working day of the month, depending on what date you've chosen. We'll also show when we'll take your payment on your bills.

If you're not set up on a direct debit, your payment is due by the end of the month and this will be shown on your bill as well.

We've put together a handy video which explains this in a little bit more detail.

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