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Frequently Asked Questions

Where can I get debt advice?

We’re here to help, so please let us know if you're struggling to pay and we'll be able to discuss your options.

The following companies can also help you with debt advice:

Citizens Advice Bureau can offer free, independent and practical advice regarding your energy supply. You can visit the Citizens Advice Bureau website or you can call them on 0300 330 1313

If you'd like independent, impartial advice on how you can manage your debt, the StepChange debt charity can help. StepChange is the UK’s leading debt advice organisation. You can visit their website or you can call them on 0800 138 1111.

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