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Frequently Asked Questions

Where do I return my equipment to?

If you're returning equipment to us, please make sure you include your membership number.

Here’s the addresses to send it back to:

Service Administration 
Utility Warehouse
Unit 3
Horseshoe Close
London
NW2 7JJ

or

Utility Warehouse
PO Box 59187
London
NW2 9LH

Depending on the value of the equipment that you're returning, we’d recommend sending it by recorded or special delivery.

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