Important information about contacting us during the coronavirus outbreak. We’re doing everything to make sure our call centres run smoothly, and are currently operating with a reduced number of customer service advisors. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. We apologise for any inconvenience this may cause.
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Frequently Asked Questions

How will I get my bill?

We send our bills out by post or email.

You can change the way you get your bills in our Clubhouse, you'll just need to click on Bills and then scroll down to Online billing. To change the way you're set up to get your bills, click on Edit billing preferences.

You can also view your bills in the Clubhouse at any time.

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