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Frequently Asked Questions

Can I change the way I get my bills?

You can choose to get your bills by post or online and this can be set up in our Clubhouse.

You'll just need to click on Bills, scroll down to Online billing and click on Edit billing preferences

It's much easier and greener to get your bills online. If you'd like to get your bills in the post every month, a small fee of £1.50 (per month) will be added.

If you've only got your energy services with us, we can send you a paper bill in the post for free.

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