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Help and support

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Frequently Asked Questions

Our new-look bill

Welcome to your bill help section. We hope you love our new-look bill and find it cleaner and easier to understand. If you're struggling with anything we've created this page to guide you through some of the things you may need further help with.

Bill summary - This section will guide you through how we work out your bill for your individual services.

How do you work out my CashBack? - Received CashBack but not sure how we've worked it out? This section's for you!

I need help paying my bill - If you're struggling with paying your bill or need any advice on what help we or third parties can offer, take a look at this section.

 

Bill summary
How do you work out my CashBack?
I need help paying my bill
What's a Budget Plan?
Why have you estimated my energy usage?
How do I view my bill?

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